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This is the English version of my website. For a French, Spanish or Catalan version, please click on the corresponding flag in the above menu, or select the language from the drop-down menu in the left frame.

In this website, articles may be displayed:

  • by section, or category, using the above menu (or the list here below);
  • by tag, or theme, clicking on one of the tags that are at the bottom of any article (most used tags, all tags, as well as a tag cloud, may also be displayed via the corresponding links in the left frame);
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Sections of this website are: my CV, my projects, my publications, my trainings, my travels and links.

You may also learn a bit more about me, or contact me. Furthermore, all articles in reverse chronological order are displayed in the remainder of this home page.


Visa Claims Resolution

Brussels, Belgium (2018). It can take up to 100 days to resolve a chargeback, which means for a merchant over 3 months worrying about the disputed transaction. This is why Visa released in April 2018 its new global dispute resolution process: Visa Claims Resolution (VCR). As a consequence, all disputes are now moderated by Visa’s automated tool Visa Resolve Online (VROL). Objective is to cut down on time, cost, and the number of overall chargebacks a merchant receives. Learn more


Accounting and finance for IT professionals

Accounting and finance for IT professionalsCoursera, MOOC (2017). Given online by the Indian School of Business (IN), this training presents the basics of financial accounting and finance. The first part focuses on the most important financial statements, financial health and performance of the company. The second part focuses on the basics of finance. The training also introduces the idea of real options and their impact on decision making. Learn more


CBK software

CBK softwareBrussels, Belgium (2017). CBK is a chargeback processing software provided by FIS, which resolves disputed transactions while minimizing fraud loss. CBK is implemented at major banks and card processing centers, offers one single interface to cover all types of exception processing problems, cutting down operational costs, ensuring real financial control and relieving users from repetitive and highly time-consuming tasks to focus on decision making. Learn more


Certified first response

Certified first responseCroix-Rouge, Belgium (2017). This classroom training organized by the Belgian Red Cross consolidates the first aid knowledge of the Brevet européen de premiers secours (BEPS). The training aims to provide theoretical and practical knowledge to approach rescue and first aid in case of vital and functional emergency. Role-playing scenarios help to learn how to deal with a victim (e.g. accident, malaise, heat stroke, sunstroke, unconsciousness, bleeding, burn and wound). Learn more



Project planning and management

Project planning and managementCoursera, MOOC (2017). Given online by the University of Virginia (US), this training introduces the key concepts of planning, executing and managing various types of projects. Virtually every organization runs projects, either formally or informally. Project management provides organizations and individuals with the language and methodologies for scoping projects, identifying dependencies, sequencing activities, utilizing resources and minimizing risks. Learn more


First aid

First aidRed Cross, Belgium (2016). The Brevet européen de premiers secours (BEPS) is a classroom training organized by the Belgian Red Cross. This training aims to make every citizen able to be the first actor in the relief chain when an emergency occurs. The objective is to learn with scenarios the basic rules of intervention as well as the necessary gestures in case of accident, such the displacement of a victim and the observation of its vital functions in case of emergency. Learn more


Learning how to learn

Learning how to learnCoursera, MOOC (2016). Given online by the University of California (US), this training presents the learning techniques and best practices used by experts in art, music, literature, math, science, sports and many other disciplines. No matter what skill levels in given topics, these techniques aim to turbocharge successful learning by giving tips and insights that help make the best use of time on problem sets. Learn more


Requirements engineering

Requirements engineering

Coralius, Belgium (2016). This classroom training is intended to get acquainted with the requirements engineering process as supported by the International Requirements Engineering Board (IREB). Main objectives are to apply learnings and principles to the requirement gathering and analysis (RGA) phase, recognize risks and address them appropriately, as well as gather, analyze, specify, validate and document requirements in a correct and structured fashion. Learn more


Miles configuration training

Miles configuration training

Sofico, Belgium (2016). This internal classroom training consists in a four-week (15 days) session that focuses on the most common configuration aspects of Miles, which is a scalable, adaptive and flexible end-to-end software for automotive finance, leasing, fleet and mobility management. The training focuses on the hands-on aspects of configuring a Miles environment and attempts to closely match a real life Miles implementation by means of several use cases. Learn more


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