François Chung, Ph.D.
Miles functional training

Miles functional training

Sofico training, Belgium (2015). This internal classroom training consists in a five-day session that focuses on the main functional procedures in Miles, which is a scalable, adaptive and flexible end-to-end software for automotive finance, leasing, fleet and mobility management. This training given to new Miles users explains how to manage the entire lifecycle of contracts and provides high-level information about the major functional domains by combining theory and exercises.

Day 1

Main topics:

  • Introduction;
  • Relation management.

Day 2

Main topics:

  • Relation management;
  • Quotations.

Day 3

Main topics:

  • Vehicle order and delivery;
  • Contract activation;
  • Third-party services;
  • Incident management.

Day 4

Main topics:

  • Short-term rental;
  • Maintenance and periodic servicing;
  • Incoming invoicing;
  • Customer billing;
  • Payment management;
  • Contract modification.

Day 5

Main topics:

  • Contract termination;
  • Vehicle sale;
  • Business process (workflow);
  • Document management.

References