François Chung, Ph.D.

Tag: adaptive approach

Summer trainings 2023

Summer trainings 2023

Red Cross training, Belgium (2023). This series of summer training courses, which are divided between face-to-face and virtual sessions, is a learning opportunity offered by the Red Cross to all of its members during the summer. Although these trainings are not necessarily related to a particular activity, they are intended to be useful not only within the activities of the Red Cross, but also in the private lives of its members.

Benevolent management

Main subjects:

  • Well-being, letting go, circle of influence;
  • Including people and listening in decisions;
  • Recognizing skills, gaps and difficulties;
  • Bringing the teams to the highest of their potential;
  • Delegating: objective, feedback and rules of the game;
  • Emotional management;
  • Tips for a benevolent management;
  • Fact-based feedback;
  • Collaborative governance: vision, mission and values.

Providing feedback

Main subjects:

  • How to establish effective communication;
  • White flag: positive, named, and introduced intention;
  • Nurturing positive feedback;
  • Karpman's Drama Triangle;
  • Johari window;
  • Feedback: positive, constructive, absolute and factual;
  • The mechanisms of communication;
  • The 4 Toltec Agreements;
  • The Insights Discovery method;
  • Feedback techniques: SBI/SCI, FAIR, DESC, OSBD.

Miro workshop

Main subjects:

  • Miro as a collaborative platform;
  • Structure: team, project, board, frame;
  • Miro template library;
  • Preparing for an online meeting;
  • Collaborative work by sharing boards.

References

Related article

Summer trainings 2022 (Red Cross training)

Learn more

Croix-Rouge de Belgique (Belgian Red Cross)

Summer trainings 2022

Summer trainings 2022

Red Cross training, Belgium (2022). This series of summer training courses, which are divided between face-to-face and virtual sessions, is a learning opportunity offered by the Red Cross to all of its members during the summer. Although these trainings are not necessarily related to a particular activity, they are intended to be useful not only within the activities of the Red Cross, but also in the private lives of its members.

Sketchnoting

Main topics:

  • Basic shapes;
  • Typography;
  • Containers and banners;
  • Visual path;
  • Characters;
  • Pictograms;
  • Effects and colors.

Collective intelligence

Main topics:

  • Improve the effectiveness of meetings;
  • Power of the circular mode;
  • Me, in your place;
  • Participatory cycles;
  • Analysis of the levers of change;
  • Development of a mature proposal;
  • Individual decision with consultation;
  • Collective decision by consent.

Applied salutogenesis

Main topics:

  • Develop your capacity for resilience;
  • Consistency and good health;
  • Salutogenesis as a shield through life;
  • Levels of response to a crisis;
  • Get an individual or a team out of a stressful situation;
  • Nourish the 3 salutogenic dimensions;
  • Veracity vs salutogenic conditions.

Moving forward in uncertainty

Main topics:

  • Volatility, Uncertainty, Complexity, Ambiguity (VUCA);
  • Iterative cycles;
  • Kanban and backlog;
  • Lessons learned;
  • Continuous improvement applied;
  • Client-team relationship;
  • Project brief.

References

Related article

Summer trainings 2023 (Red Cross training)

Learn more

Croix-Rouge de Belgique (Belgian Red Cross)

ITIL Foundation

ITIL Foundation

QRP International training, Belgium (2020). This online training introduces participants to the IT service management (ITSM) and prepares them for the ITIL Foundation exam. The training provides an understanding of the common language and key concepts of ITIL (Information Technology Infrastructure Library) and shows how ITSM professionals can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

Module 1: Introduction

Main topics:

  • Guide for the ITIL Foundation exam;
  • ITIL repository and documents;
  • Successive versions of ITIL.

Module 2: Definitions and key concepts

Main topics:

  • Service management;
  • Provision of services;
  • Client, user and sponsor;
  • Services and products;
  • Offer of services;
  • Service relations;
  • Consumption of services;
  • Deliverables and results;
  • Utility and warranty.

Module 3: The 7 guiding principles of ITIL

Main topics:

  • Focus on value;
  • Start where you are;
  • Progress iteratively with feedback;
  • Collaborate and promote visibility;
  • Think and work holistically;
  • Keep it simple and practical;
  • Optimize and automate.

Module 4: The 4 dimensions of service management

Main topics:

  • Organizations and people;
  • Information and technology;
  • Partners and suppliers;
  • Value streams and processes.

Module 5: The service value chain

Main topics:

  • Plan;
  • Engage;
  • Design and transition;
  • Obtain and build;
  • Deliver and support;
  • Improve.

Module 6: General management practices

Main topics:

  • Continual improvement;
  • Information security management;
  • Relationship management;
  • Supplier management.

Module 7: Service management practices

Main topics:

  • Change control;
  • Incident management;
  • IT asset management;
  • Monitoring and event management;
  • Problem management;
  • Release management;
  • Service configuration management;
  • Service desk;
  • Service level management;
  • Service request management.

References

Training

Certification (PeopleCert)

Learn more

Strategic thinking

Strategic thinking

LinkedIn Learning training, MOOC (2020). Working hard is important, but what's really essential is making sure to be working on the right things. Strategic thinking helps managers and leaders guide the direction of their teams and find solutions to key business problems. Furthermore, the training presents frameworks and strategies to make strategic thinking a daily habit, so that we can make the best use of our time, energy and effort at work.

Course 1: Strategic thinking

Main topics:

  • Strategic thinking: the big picture;
  • Developing your strategic thinking;
  • Making implementation happen.

Course 2: How to make strategic thinking a habit

Main topics:

  • Setting yourself up for strategic thinking;
  • Strategic thinking tactics;
  • The most important strategic questions.

References

Learn more

LinkedIn Learning (Strategic thinking)
LinkedIn Learning (How to make strategic thinking a habit)

Enterprise Design Thinking

Enterprise Design Thinking

IBM training, MOOC (2020). This 3-course online training from IBM aims to train design thinkers to address uncertainty, work within constraints, and create human-centered solutions. People with a human-centered mindset are primed to solve problems together, with empathy and humility. With Enterprise Design Thinking, teams can work more efficiently, because they stay aligned and keep people at the center of their work. It’s a proven way to come to better solutions, faster.

Course 1: Enterprise Design Thinking practitioner

Main topics:

  • A focus on user outcomes;
  • Restless reinvention;
  • Diverse empowered teams;
  • Make a plan.

Course 2: Enterprise Design Thinking co-creator

Main topics:

  • Embrace diversity on your team;
  • Stakeholder map;
  • Create a research plan;
  • Turn research into actions;
  • Empathy map;
  • Build detailed prototypes;
  • Prioritization grid;
  • Refine through feedback;
  • Experience-based roadmap.

Course 3: Enterprise Design Thinking - Team Essentials for AI

Main topics:

  • The AI essentials framework;
  • Define your intent;
  • Identify data sources;
  • Recognize what your AI needs to understand;
  • Articulate your AI strategy;
  • Reflect on your AI’s capabilities.

References