François Chung, Ph.D.

Tag: certification

ITIL Foundation

ITIL Foundation

QRP International training, Belgium (2020). This online training introduces participants to the IT service management (ITSM) and prepares them for the ITIL Foundation exam. The training provides an understanding of the common language and key concepts of ITIL (Information Technology Infrastructure Library) and shows how ITSM professionals can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

Module 1: Introduction

Main topics:

  • Guide for the ITIL Foundation exam;
  • ITIL repository and documents;
  • Successive versions of ITIL.

Module 2: Definitions and key concepts

Main topics:

  • Service management;
  • Provision of services;
  • Client, user and sponsor;
  • Services and products;
  • Offer of services;
  • Service relations;
  • Consumption of services;
  • Deliverables and results;
  • Utility and warranty.

Module 3: The 7 guiding principles of ITIL

Main topics:

  • Focus on value;
  • Start where you are;
  • Progress iteratively with feedback;
  • Collaborate and promote visibility;
  • Think and work holistically;
  • Keep it simple and practical;
  • Optimize and automate.

Module 4: The 4 dimensions of service management

Main topics:

  • Organizations and people;
  • Information and technology;
  • Partners and suppliers;
  • Value streams and processes.

Module 5: The service value chain

Main topics:

  • Plan;
  • Engage;
  • Design and transition;
  • Obtain and build;
  • Deliver and support;
  • Improve.

Module 6: General management practices

Main topics:

  • Continual improvement;
  • Information security management;
  • Relationship management;
  • Supplier management.

Module 7: Service management practices

Main topics:

  • Change control;
  • Incident management;
  • IT asset management;
  • Monitoring and event management;
  • Problem management;
  • Release management;
  • Service configuration management;
  • Service desk;
  • Service level management;
  • Service request management.

References

Training

Certification (PeopleCert)

Learn more

Covid-19: epidemiology and contact tracing

Covid-19: epidemiology and contact tracing

Coursera training, MOOC (2020). These 2 online courses from Johns Hopkins University (US) have been attended in the midst of Covid-19 pandemic. The first explains how to identify and measure outbreaks like the Covid-19 epidemic, and how to understand the epidemiology of these infections. The second is about the science of SARS-CoV-2, including the infectious period, the clinical presentation of Covid-19, and why contact tracing can be an effective public health intervention.

Fighting Covid-19 with epidemiology

Main topics:

  • How do we identify and measure outbreaks like Covid-19?
  • How do we investigate and control outbreaks?

Covid-19 contact tracing

Main topics:

  • Basics of Covid-19;
  • Basics of contact tracing for Covid-19;
  • Steps to investigate cases and trace their contacts;
  • Ethics of contact tracing and technological tools;
  • Skills for effective communication.

References

Training

COVID-19 Contact Tracing (course certificate)

Related article

Learn more

Fundamentals of digital marketing

Fundamentals of digital marketing

Google Digital Garage training, MOOC (2020). This accredited online training, which has been designed by Google in collaboration with industry and education experts, is composed of 26 modules to explore core digital marketing topics. The training is packed full of practical exercises and real-world examples to learn the fundamentals of digital marketing, improve online digital skills, turn knowledge into action and open up new career opportunities.

Part 1: Take a business online

Main topics:

  • The online opportunity;
  • Your first steps in online success;
  • Build your web presence;
  • Plan your online business strategy.

Part 2: Make it easy for people to find a business on the web

Main topics:

  • Get started with search;
  • Get discovered with search;
  • Make search work for you;
  • Be noticed with search ads;
  • Improve your search campaigns.

Part 3: Reach more people locally, on social media or on mobile

Main topics:

  • Get noticed locally;
  • Help people nearby find you online;
  • Get noticed with social media;
  • Deep dive into social media;
  • Discover the possibilities of mobile;
  • Make mobile work for you;
  • Get started with content marketing.

Part 4: Reach more customers with advertising

Main topics:

  • Connect through email;
  • Advertise on other websites;
  • Deep dive into display advertising;
  • Make the most of video.

Part 5: Track and measure web traffic

Main topics:

  • Get started with analytics;
  • Find success with analytics;
  • Turn data into insights.

Part 6: Sell products or services online

Main topics:

  • Build your online shop;
  • Sell more online.

Part 7: Take a business goal

Main topic:

  • Expand internationally.

References

Training

Learn more

Enterprise Design Thinking

Enterprise Design Thinking

IBM training, MOOC (2020). This 3-course online training from IBM aims to train design thinkers to address uncertainty, work within constraints, and create human-centered solutions. People with a human-centered mindset are primed to solve problems together, with empathy and humility. With Enterprise Design Thinking, teams can work more efficiently, because they stay aligned and keep people at the center of their work. It’s a proven way to come to better solutions, faster.

Course 1: Enterprise Design Thinking practitioner

Main topics:

  • A focus on user outcomes;
  • Restless reinvention;
  • Diverse empowered teams;
  • Make a plan.

Course 2: Enterprise Design Thinking co-creator

Main topics:

  • Embrace diversity on your team;
  • Stakeholder map;
  • Create a research plan;
  • Turn research into actions;
  • Empathy map;
  • Build detailed prototypes;
  • Prioritization grid;
  • Refine through feedback;
  • Experience-based roadmap.

Course 3: Enterprise Design Thinking - Team Essentials for AI

Main topics:

  • The AI essentials framework;
  • Define your intent;
  • Identify data sources;
  • Recognize what your AI needs to understand;
  • Articulate your AI strategy;
  • Reflect on your AI’s capabilities.

References

PRINCE2 Foundation

PRINCE2 Foundation

B2B Learning training, Belgium (2018). This 3-day accredited training gives a complete introduction to the PRINCE2 project management method and prepares for the certification exam. PRINCE2 is a method for managing projects in a structured way and provides an easily tailored and scalable method for the management of all types of projects, e.g. with a management by stages, by defining roles and responsibilities, learning from experience and focusing on products.

Module 1: Introduction

Main topics:

  • Features and benefits;
  • Definition and characteristics of a project;
  • Six aspects of project performance;
  • Integrated elements of PRINCE2;
  • Customer/supplier context.

Module 2: PRINCE2 principles

Main topics:

  • Continued business justification;
  • Learn from experience;
  • Defined roles and responsibilities;
  • Manage by stages;
  • Manage by exception;
  • Focus on products;
  • Tailor to suit the project.

Module 3: PRINCE2 themes

Main topics:

  • Business case;
  • Organization;
  • Quality;
  • Plans;
  • Risk;
  • Change;
  • Progress.

Module 4: PRINCE2 processes

Main topics:

  • Starting up a project;
  • Directing a project;
  • Initiating a project;
  • Controlling a stage;
  • Managing product delivery;
  • Managing a stage boundary;
  • Closing a project.

References

Training

Certification (PeopleCert)

Learn more