François Chung, Ph.D.

Tag: communication

Summer trainings 2023

Summer trainings 2023

Red Cross training, Belgium (2023). This series of summer training courses, which are divided between face-to-face and virtual sessions, is a learning opportunity offered by the Red Cross to all of its members during the summer. Although these trainings are not necessarily related to a particular activity, they are intended to be useful not only within the activities of the Red Cross, but also in the private lives of its members.

Benevolent management

Main subjects:

  • Well-being, letting go, circle of influence;
  • Including people and listening in decisions;
  • Recognizing skills, gaps and difficulties;
  • Bringing the teams to the highest of their potential;
  • Delegating: objective, feedback and rules of the game;
  • Emotional management;
  • Tips for a benevolent management;
  • Fact-based feedback;
  • Collaborative governance: vision, mission and values.

Providing feedback

Main subjects:

  • How to establish effective communication;
  • White flag: positive, named, and introduced intention;
  • Nurturing positive feedback;
  • Karpman's Drama Triangle;
  • Johari window;
  • Feedback: positive, constructive, absolute and factual;
  • The mechanisms of communication;
  • The 4 Toltec Agreements;
  • The Insights Discovery method;
  • Feedback techniques: SBI/SCI, FAIR, DESC, OSBD.

Miro workshop

Main subjects:

  • Miro as a collaborative platform;
  • Structure: team, project, board, frame;
  • Miro template library;
  • Preparing for an online meeting;
  • Collaborative work by sharing boards.

References

Related article

Summer trainings 2022 (Red Cross training)

Learn more

Croix-Rouge de Belgique (Belgian Red Cross)

Storytelling and influencing

Storytelling and influencing

Coursera training, MOOC (2023). The ability to effectively communicate and persuade others is a key leadership skill. Traditional common-sense models of communication and persuasion often fail to capture the complex nature of ‘influencing’. This online training from Macquarie University (AU) aims to develop our capacity to communicate appropriately in different situational and cultural contexts, making us influential leaders.

Week 1: The necessary art of persuasion

Main topics:

  • Persuasive communication;
  • Assessing human behavior;
  • Decision making;
  • Questioning for unconscious values.

Week 2: Telling your story

Main topics:

  • Information processing and recalling stories;
  • Storytellers;
  • The importance of storytelling;
  • Structuring stories.

Week 3: Connecting with people

Main topics:

  • The art and science of building rapport;
  • Relationships only happen with rapport;
  • The matching exercise;
  • Mehrabian's communication model;
  • Making your meeting matter.

Week 4: Talk the talk

Main topics:

  • Group influence and impression management;
  • The three questions to influence;
  • The need to lead;
  • The questions that get real answers.

Week 5: Painful truth

Main topics:

  • Looking for win-win;
  • The nature of objections;
  • Convincing quickly.

Week 6: Winning over hearts and minds

Main topics:

  • Pitching as a persuasion process;
  • Perfect pitch preparation;
  • The secret structure;
  • The reason people ask questions.

References