François Chung, Ph.D.

Tag: IT service management

PKI for identity documents

PKI for identity documents

Zetes project @Brussels, Belgium (2021). A Public Key Infrastructure (PKI) is a set of physical components (e.g. computers and hardware), human procedures (e.g. checks and validation) and software (e.g. system and applications) intended to manage the public keys of the users of a system. The objective is the secure electronic transfer of information for a range of online activities, such as e-commerce and electronic identification (eID).

In the case of electronic identity documents, such as the identity card, a PKI makes it possible to bind public keys to the identity of citizens, whose personal information is not only printed on the identity card, but also stored in the identity card chip. This system not only allows citizens to use their card to identify themselves online (authentication), but also to sign digital documents using a Qualified Electronic Signature (QES).

A PKI can also be used in an international scheme, such as for the verification of passports at country borders. In that case, a country emits passports for its citizens and also puts in place a PKI to allow other countries to check those passports. This means that, when a citizen presents a passport at the border control, the inspection system checks the identity information both printed on the passport and stored in the passport chip.

As a Functional Analyst and Product Owner within Zetes People ID’s development team, my tasks are related to the analysis of PKI software needs, whether internal or from the customer (e.g. requirement gathering and product presentation), PKI software implementation (e.g. software releases and documentation) and project management (e.g. project coordination during change requests).

References

Related article

Identity proofing (Zetes project)

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ITIL Foundation

ITIL Foundation

QRP International training, Belgium (2020). This online training introduces participants to the IT service management (ITSM) and prepares them for the ITIL Foundation exam. The training provides an understanding of the common language and key concepts of ITIL (Information Technology Infrastructure Library) and shows how ITSM professionals can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

Module 1: Introduction

Main topics:

  • Guide for the ITIL Foundation exam;
  • ITIL repository and documents;
  • Successive versions of ITIL.

Module 2: Definitions and key concepts

Main topics:

  • Service management;
  • Provision of services;
  • Client, user and sponsor;
  • Services and products;
  • Offer of services;
  • Service relations;
  • Consumption of services;
  • Deliverables and results;
  • Utility and warranty.

Module 3: The 7 guiding principles of ITIL

Main topics:

  • Focus on value;
  • Start where you are;
  • Progress iteratively with feedback;
  • Collaborate and promote visibility;
  • Think and work holistically;
  • Keep it simple and practical;
  • Optimize and automate.

Module 4: The 4 dimensions of service management

Main topics:

  • Organizations and people;
  • Information and technology;
  • Partners and suppliers;
  • Value streams and processes.

Module 5: The service value chain

Main topics:

  • Plan;
  • Engage;
  • Design and transition;
  • Obtain and build;
  • Deliver and support;
  • Improve.

Module 6: General management practices

Main topics:

  • Continual improvement;
  • Information security management;
  • Relationship management;
  • Supplier management.

Module 7: Service management practices

Main topics:

  • Change control;
  • Incident management;
  • IT asset management;
  • Monitoring and event management;
  • Problem management;
  • Release management;
  • Service configuration management;
  • Service desk;
  • Service level management;
  • Service request management.

References

Training

Certification (PeopleCert)

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