François Chung, Ph.D.

Tag: planning

ISO 9001 & ISO 27001

ISO 9001 & ISO 27001

Advisera training, MOOC (2022). These 2 online courses provide all of the key information needed to know about both ISO 9001 (quality management) and ISO 27001 (information security) standards, including the requirements, best practices for compliance and how to implement them for any type of business. These courses are made for beginners with no prior knowledge in quality management, information security and ISO standards.

ISO 9001: Quality management

Main topics:

  • Introduction to ISO 9001;
  • The planning phase;
  • Operations;
  • The Check and Act phases.

ISO 27001: Information security

Main topics:

  • Introduction to ISO 27001;
  • The planning phase;
  • Risk management;
  • The Do phase;
  • The Check and Act phases.

References

ITIL Foundation

ITIL Foundation

QRP International training, Belgium (2020). This online training introduces participants to the IT service management (ITSM) and prepares them for the ITIL Foundation exam. The training provides an understanding of the common language and key concepts of ITIL (Information Technology Infrastructure Library) and shows how ITSM professionals can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

Module 1: Introduction

Main topics:

  • Guide for the ITIL Foundation exam;
  • ITIL repository and documents;
  • Successive versions of ITIL.

Module 2: Definitions and key concepts

Main topics:

  • Service management;
  • Provision of services;
  • Client, user and sponsor;
  • Services and products;
  • Offer of services;
  • Service relations;
  • Consumption of services;
  • Deliverables and results;
  • Utility and warranty.

Module 3: The 7 guiding principles of ITIL

Main topics:

  • Focus on value;
  • Start where you are;
  • Progress iteratively with feedback;
  • Collaborate and promote visibility;
  • Think and work holistically;
  • Keep it simple and practical;
  • Optimize and automate.

Module 4: The 4 dimensions of service management

Main topics:

  • Organizations and people;
  • Information and technology;
  • Partners and suppliers;
  • Value streams and processes.

Module 5: The service value chain

Main topics:

  • Plan;
  • Engage;
  • Design and transition;
  • Obtain and build;
  • Deliver and support;
  • Improve.

Module 6: General management practices

Main topics:

  • Continual improvement;
  • Information security management;
  • Relationship management;
  • Supplier management.

Module 7: Service management practices

Main topics:

  • Change control;
  • Incident management;
  • IT asset management;
  • Monitoring and event management;
  • Problem management;
  • Release management;
  • Service configuration management;
  • Service desk;
  • Service level management;
  • Service request management.

References

Training

Certification (PeopleCert)

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Strategic thinking

Strategic thinking

LinkedIn Learning training, MOOC (2020). Working hard is important, but what's really essential is making sure to be working on the right things. Strategic thinking helps managers and leaders guide the direction of their teams and find solutions to key business problems. Furthermore, the training presents frameworks and strategies to make strategic thinking a daily habit, so that we can make the best use of our time, energy and effort at work.

Course 1: Strategic thinking

Main topics:

  • Strategic thinking: the big picture;
  • Developing your strategic thinking;
  • Making implementation happen.

Course 2: How to make strategic thinking a habit

Main topics:

  • Setting yourself up for strategic thinking;
  • Strategic thinking tactics;
  • The most important strategic questions.

References

Learn more

LinkedIn Learning (Strategic thinking)
LinkedIn Learning (How to make strategic thinking a habit)

Enterprise Design Thinking

Enterprise Design Thinking

IBM training, MOOC (2020). This 3-course online training from IBM aims to train design thinkers to address uncertainty, work within constraints, and create human-centered solutions. People with a human-centered mindset are primed to solve problems together, with empathy and humility. With Enterprise Design Thinking, teams can work more efficiently, because they stay aligned and keep people at the center of their work. It’s a proven way to come to better solutions, faster.

Course 1: Enterprise Design Thinking practitioner

Main topics:

  • A focus on user outcomes;
  • Restless reinvention;
  • Diverse empowered teams;
  • Make a plan.

Course 2: Enterprise Design Thinking co-creator

Main topics:

  • Embrace diversity on your team;
  • Stakeholder map;
  • Create a research plan;
  • Turn research into actions;
  • Empathy map;
  • Build detailed prototypes;
  • Prioritization grid;
  • Refine through feedback;
  • Experience-based roadmap.

Course 3: Enterprise Design Thinking - Team Essentials for AI

Main topics:

  • The AI essentials framework;
  • Define your intent;
  • Identify data sources;
  • Recognize what your AI needs to understand;
  • Articulate your AI strategy;
  • Reflect on your AI’s capabilities.

References

PRINCE2 Foundation

PRINCE2 Foundation

B2B Learning training, Belgium (2018). This 3-day accredited training gives a complete introduction to the PRINCE2 project management method and prepares for the certification exam. PRINCE2 is a method for managing projects in a structured way and provides an easily tailored and scalable method for the management of all types of projects, e.g. with a management by stages, by defining roles and responsibilities, learning from experience and focusing on products.

Module 1: Introduction

Main topics:

  • Features and benefits;
  • Definition and characteristics of a project;
  • Six aspects of project performance;
  • Integrated elements of PRINCE2;
  • Customer/supplier context.

Module 2: PRINCE2 principles

Main topics:

  • Continued business justification;
  • Learn from experience;
  • Defined roles and responsibilities;
  • Manage by stages;
  • Manage by exception;
  • Focus on products;
  • Tailor to suit the project.

Module 3: PRINCE2 themes

Main topics:

  • Business case;
  • Organization;
  • Quality;
  • Plans;
  • Risk;
  • Change;
  • Progress.

Module 4: PRINCE2 processes

Main topics:

  • Starting up a project;
  • Directing a project;
  • Initiating a project;
  • Controlling a stage;
  • Managing product delivery;
  • Managing a stage boundary;
  • Closing a project.

References

Training

Certification (PeopleCert)

Learn more