François Chung, Ph.D.

Tag: process analysis

Storytelling and influencing

Storytelling and influencing

Coursera training, MOOC (2023). The ability to effectively communicate and persuade others is a key leadership skill. Traditional common-sense models of communication and persuasion often fail to capture the complex nature of ‘influencing’. This online training from Macquarie University (AU) aims to develop our capacity to communicate appropriately in different situational and cultural contexts, making us influential leaders.

Week 1: The necessary art of persuasion

Main topics:

  • Persuasive communication;
  • Assessing human behavior;
  • Decision making;
  • Questioning for unconscious values.

Week 2: Telling your story

Main topics:

  • Information processing and recalling stories;
  • Storytellers;
  • The importance of storytelling;
  • Structuring stories.

Week 3: Connecting with people

Main topics:

  • The art and science of building rapport;
  • Relationships only happen with rapport;
  • The matching exercise;
  • Mehrabian's communication model;
  • Making your meeting matter.

Week 4: Talk the talk

Main topics:

  • Group influence and impression management;
  • The three questions to influence;
  • The need to lead;
  • The questions that get real answers.

Week 5: Painful truth

Main topics:

  • Looking for win-win;
  • The nature of objections;
  • Convincing quickly.

Week 6: Winning over hearts and minds

Main topics:

  • Pitching as a persuasion process;
  • Perfect pitch preparation;
  • The secret structure;
  • The reason people ask questions.

References

ArchiMate 3 in practice

ArchiMate 3 in practice

Orsys training, Belgium (2022). This 2-day on-site training introduces ArchiMate, an open enterprise architecture modeling language to support the description, analysis and visualization of architecture within and across business domains. ArchiMate offers a common language for describing the construction and operation of business processes, organizational structures, information flows, IT systems and technical infrastructure.

Day 1

Main topics:

  • ArchiMate 3.0: Core Framework, standard and benefits;
  • The Open Group Architecture Framework (TOGAF);
  • Elements: aspects and relationships;
  • Business layer: essentials and hands-on;
  • Application layer: essentials and hands-on;
  • Information structure;
  • Cross-layer relationships.

Day 2

Main topics:

  • Technology layer: essentials and hands-on;
  • ArchiMate: layered and total views;
  • ArchiMate viewpoints;
  • Motivation view;
  • Services in ArchiMate;
  • Vertical slicing through the layers.

References

Related articles

Learn more

Business process and decision modeling

Business process and decision modeling

HPI training, MOOC (2021). This online training introduces concepts of business process modeling using the Business Process Model and Notation (BPMN) industry standard. Based on a thorough understanding of BPMN, the last part of the training covers decision models using the Decision Model and Notation (DMN). Decision models complement process models by representing concrete, operational decisions, both with their structure and their decision logics.

Week 1: Introduction to business process management

Main topics:

  • Defining business processes;
  • Business process models;
  • Interacting business processes;
  • Models and instances;
  • Business process lifecycle.

Week 2: Basic business process modeling

Main topics:

  • Process activities;
  • Exclusive and parallel gateways;
  • Inclusive gateways and loops;
  • Start, intermediate and end events;
  • Concurrency.

Week 3: Analyzing the behavior of process models

Main topics:

  • Process behavior;
  • Structural soundness;
  • Simulating business processes;
  • Petri nets and process analysis;
  • Checking soundness.

Week 4: Advanced business process modeling

Main topics:

  • Sub-processes and boundary events;
  • Activity modifiers;
  • Event-based gateway;
  • Modeling organizations;
  • Resource allocation patterns.

Week 5: Data in business process models

Main topics:

  • Organizing process models;
  • Data and data flow;
  • Data execution semantics;
  • Structured data and sub-processes;
  • Object lifecycle conformance.

Week 6: Business decision modeling

Main topics:

  • Implementation of decisions;
  • Decision requirements diagrams;
  • Semantics of decision tables;
  • Analysis of decision tables;
  • Consistency of processes and decisions.

References

Related articles

ArchiMate 3 in practice (Orsys training)
UML class diagrams (edX training)

Learn more

BPMN - Business Process Model and Notation
DMN - Decision Model and Notation
openHPI - Hasso Plattner Institute

UML class diagrams

UML class diagrams

edX training, MOOC (2020). This online computer science training from KU Leuven (BE) provides an in-depth understanding of Unified Modeling Language (UML) class diagrams, which are used to visually represent the conceptual design of a system. The training presents UML class diagrams and explains how they are used to map out the structure of a business domain by showing business objects, their attributes and associations.

Week 1: Introduction

Main topics:

  • Why does data modelling matter?
  • Modelling languages.

Week 2: UML basics

Main topics:

  • Attributes and data types;
  • Class definitions;
  • Unary and ternary association;
  • Aggregation;
  • Derived and implicit association;
  • Parallel paths.

Week 3: UML advanced

Main topics:

  • Superclass, subclass and inheritance;
  • Generalisation sets;
  • Constraints on generalisation and specialisation;
  • Inherited associations;
  • AssociationClass;
  • Association reification.

References

Related articles

Learn more

UML - Unified Modeling Language
edX

Strategic thinking

Strategic thinking

LinkedIn Learning training, MOOC (2020). Working hard is important, but what's really essential is making sure to be working on the right things. Strategic thinking helps managers and leaders guide the direction of their teams and find solutions to key business problems. Furthermore, the training presents frameworks and strategies to make strategic thinking a daily habit, so that we can make the best use of our time, energy and effort at work.

Course 1: Strategic thinking

Main topics:

  • Strategic thinking: the big picture;
  • Developing your strategic thinking;
  • Making implementation happen.

Course 2: How to make strategic thinking a habit

Main topics:

  • Setting yourself up for strategic thinking;
  • Strategic thinking tactics;
  • The most important strategic questions.

References

Learn more

LinkedIn Learning (Strategic thinking)
LinkedIn Learning (How to make strategic thinking a habit)