François Chung, Ph.D.

Tag: sofico

Requirements engineering

Requirements engineering

Coralius training, Belgium (2016). This classroom training is intended to get acquainted with the requirements engineering process as supported by the International Requirements Engineering Board (IREB). Main objectives are to apply learnings and principles to the requirement gathering and analysis (RGA) phase, recognize risks and address them appropriately, as well as gather, analyze, specify, validate and document requirements in a correct and structured fashion.

Day 1: Foundations and stakeholders

Main topics:

  • Need of requirements engineering;
  • Basics of communication theory;
  • Skills of a requirements engineer;
  • Documentation of requirements;
  • Onion model;
  • Stakeholder analysis.

Day 2: Requirement management

Main topics:

  • Requirement elicitation;
  • Requirement analysis;
  • Requirement specification;
  • Requirement validation;
  • Traceability and priority;
  • Change management.

References

Learn more

IREB – International Requirements Engineering Board
Coralius

Miles configuration training

Miles configuration training

Sofico training, Belgium (2016). This internal classroom training consists in a four-week (15 days) session that focuses on the most common configuration aspects of Miles, which is a scalable, adaptive and flexible end-to-end software for automotive finance, leasing, fleet and mobility management. The training focuses on the hands-on aspects of configuring a Miles environment and attempts to closely match a real life Miles implementation by means of several use cases.

Week 1

Main topics:

  • Recurring configuration items;
  • Vehicle management;
  • Products and pricing.

Week 2

Main topics:

  • Products and pricing;
  • Relation management;
  • Quoting;
  • Workflow.

Week 3

Main topics:

  • Contract management;
  • Vehicle ordering and delivery;
  • Third party service management;
  • Accounting and invoicing;
  • Incident management;
  • Short-term rental.

Week 4

Main topics:

  • Repair, maintenance and tires;
  • Contract modification;
  • Contract termination;
  • Vehicle sale;
  • Document management.

References

Related articles

Miles software (Sofico project)
Miles functional training (Sofico training)

Learn more

VWFS México

VWFS México

Sofico project @Puebla, Mexico (2015). In this project, we are gathering and analyzing both business processes and requirements expressed by Volkswagen Financial Services (VWFS) México for the implementation of Miles, which is a flexible software for automotive finance, leasing, fleet and mobility management. This requirement gathering and analysis (RGA) phase is a necessary step to determine the needs, or conditions to meet, for a customized implementation of Miles in Mexico.

In practice, the RGA phase consists in workshops in which both gaps and possible conflicting requirements of the various stakeholders are taken into account, analyzing, documenting, validating and managing business requirements. At VWFS México, main stakeholders are the different departments (e.g. pricing, IT, cash collection and accounting), as well as Volkswagen headquarters. As for the requirements, they are not only driven by stakeholders, but also by market needs and legal aspects specific to Mexico.

During the workshops, Sofico and Volkswagen met to discuss business processes in various functional domains, such as:

  • Accounting;
  • Contract management;
  • Credit scoring;
  • Incident management;
  • Invoicing;
  • Products and pricing;
  • Quoting;
  • Relation management;
  • Repair, maintenance and tires;
  • Vehicle ordering and delivery.

Within the team of software implementation consultants, my role consists in discussing, clarifying and taking note of the requirements expressed during the workshops by the various stakeholders with respect to their business processes. These requirements are then analyzed and documented at the office and finally validated through video conference with the stakeholders.

References

Related article

Miles software (Sofico project)

Learn more

Miles
VWFS México – Volkswagen Financial Services
Sofico

Introduction to Scrum

Introduction to Scrum

iLean training, Belgium (2015). This classroom training introduces Scrum, which is an iterative and incremental software development methodology used for product development. This training, which combines theoretical concepts, practical exercises, games, discussions and real-life examples, explains how Scrum maximises product value, while minimizing software development-related risks, by iteratively delivering small increments to allow fast feedback.

Day 1: General introduction

Main topics:

  • Adaptive approach;
  • Scrum methodology;
  • Sprint: planning, review and retrospective;
  • Product backlog;
  • Kaizen approach: inspect and adapt;
  • Planning poker.

Day 2: Product Owner

Main topics:

  • Estimating and planning;
  • Expectation and feedback;
  • Swarm intelligence;
  • T-shape profiles;
  • Story mapping;
  • Large Scale Scrum (LeSS).

References

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Miles functional training

Miles functional training

Sofico training, Belgium (2015). This internal classroom training consists in a five-day session that focuses on the main functional procedures in Miles, which is a scalable, adaptive and flexible end-to-end software for automotive finance, leasing, fleet and mobility management. This training given to new Miles users explains how to manage the entire lifecycle of contracts and provides high-level information about the major functional domains by combining theory and exercises.

Day 1

Main topics:

  • Introduction;
  • Relation management.

Day 2

Main topics:

  • Relation management;
  • Quotations.

Day 3

Main topics:

  • Vehicle order and delivery;
  • Contract activation;
  • Third-party services;
  • Incident management.

Day 4

Main topics:

  • Short-term rental;
  • Maintenance and periodic servicing;
  • Incoming invoicing;
  • Customer billing;
  • Payment management;
  • Contract modification.

Day 5

Main topics:

  • Contract termination;
  • Vehicle sale;
  • Business process (workflow);
  • Document management.

References

Related articles

Miles software (Sofico project)
Miles configuration training (Sofico training)

Learn more