François Chung, Ph.D.

Tag: software implementation

Visa Claims Resolution

Visa Claims Resolution

FIS project @Brussels, Belgium (2018). It can take up to 100 days to resolve a chargeback, which means for a merchant over 3 months worrying about the disputed transaction. This is why Visa released in April 2018 its new global dispute resolution process: Visa Claims Resolution (VCR). As a consequence, disputes are now moderated by […]

CBK software

CBK software

FIS project @Brussels, Belgium (2017). CBK is a chargeback processing software provided by FIS, which resolves disputed transactions while minimizing fraud loss. CBK is implemented at major banks and card processing centers, offers one single interface to cover all types of exception processing problems, cutting down operational costs, ensuring real financial control and relieving users […]

Miles configuration training

Miles configuration training

Sofico training, Belgium (2016). This internal classroom training consists in a four-week (15 days) session that focuses on the most common configuration aspects of Miles, which is a scalable, adaptive and flexible end-to-end software for automotive finance, leasing, fleet and mobility management. The training focuses on the hands-on aspects of configuring a Miles environment and […]

Miles software

Miles software

Sofico project @Ghent, Belgium (2015). Miles is a flexible end-to-end software for automotive finance, leasing, fleet and mobility management provided by Sofico. Main customers are leasing companies, car brands and banks. Software delivery projects consist of several phases: preparation, definition (i.e. analysis of the requirements), implementation (i.e. translation of requirements into a solution), system integration […]